Order info

To order

  1. To order products, select the product you want and click on the “Add to cart” button. The contents of the shopping cart (top right) are visible when you hover your mouse over it.
  2. Once the products have been selected, go to the shopping cart page by clicking on the “Cart” button on the top right. The shopping cart page will show all the selected products. Here you can change the quantities of the products and, if necessary, remove the product from the shopping cart.
  3. Once you have selected the goods, go to the checkout page by clicking on the “Go to checkout” button.
  4. When placing your order, fill in the address fields, select the appropriate delivery and payment method (Itella Smartpost, Omniva, DPD). To place an order, read the terms and conditions of purchase and tick the box in front to confirm.
  5. By clicking “Place an order“ you will be taken to the page of the bank of your choice and after paying for your order, be sure to click “Back to merchant”.
  6. NOTE: If your order is interrupted for any reason (e.g. time limit), you will be redirected back to the pre-filled shopping cart.

The contract for the sale of goods shall be deemed to be concluded upon the submission of the order by the Buyer and receipt of the order confirmation by the Seller. The order confirmation and invoice will be sent automatically by e-mail.

Under the Consumer Protection Act, the trader must provide the consumer with a paper copy of the sale or an e-mail. One document confirming the purchase is sufficient.

Payment methods

You can pay in the Ecocenter.ee online shop using the following payment methods:

  • Swedbank
  • SEB
  • LHV
  • Luminor
  • COOP
  • Citadele
  • Revolut
  • N26

Bank Links

A quick and secure way to pay online is via a bank link. When you pay by bank transfer, you will be redirected to the online bank of your choice after placing your order. You will be presented with a pre-filled payment order showing the amount due. Confirm the payment and then click on the “Back to merchant” button.

Transport and parcel collection

SMARTPOST PARCEL MACHINE

(3,90 €). Comfortable, fast and 100% weatherproof. Free delivery on purchases over 60€.

SmartPOST parcel terminals are located in various locations across Estonia and by using this delivery method you can choose the most convenient location.

SmartPOST:
Find the location of parcel machines here.
and information on how to pick up your parcel here

OMNIVA PARCEL MACHINE

(€3.90). Estonia’s largest network of parcel machines, open 24/7. Convenient, fast, but not weatherproof. Cosmetics don’t like sub-zero temperatures. Free delivery on purchases over 60€.

You don’t need to enter a shopping centre to use Omniva’s parcel machines, they are easily accessible by car, bike, pram or dog. You can pick up your parcel in just 15 seconds, and when it’s convenient, because Omniva parcel machines are always open. After receiving an SMS, you just have to go to the parcel machine, enter the door code sent by SMS, pick up the parcel and close the door.

All products are covered by a guarantee in accordance with the law. The guarantee is evidenced by an invoice/purchase cheque.
For products, please follow the instructions for use and the instructions for use accompanying the goods.
The guarantee does not apply if the defect is due to misuse or wear and tear.

Omniva:
Find the location of the parcel machines here.
and information on how to pick up your parcel here.

DPD PARCEL MACHINE

(€3.90). Expanding network of parcel machines in Estonia, open 24/7. Convenient, fast, but not weatherproof. Cosmetics don’t like sub-zero temperatures. Free delivery on purchases over 60€.

There is no need to enter a shopping centre to use the DPD parcel terminal, which is easily accessible by car, bicycle, pram or dog. You can pick up your parcel in just 15 seconds, and when it’s convenient, because DPD parcel machines are always open. After receiving an SMS, you just have to go to the parcel machine, enter the door code sent by SMS, pick up the parcel and close the door.

DPD:
For the location of parcel machines and pick-up information, click here.

Receiving the parcel

As soon as the parcel arrives at the parcel terminal of the destination, an SMS will be sent to the mobile phone specified in the order with all the necessary information to pick up the parcel. You then need to go to the machine and enter the door code contained in the SMS on the touch screen. The right door opens and the parcel is in your hand! The parcel has to be picked up within 7 days of arriving at the parcel machine.

Ordering outside Estonia

Please note that delivery costs apply to orders within the Republic of Estonia.

If you want to order goods outside Estonia please contact us by e-mail and we will make you an offer.
To order goods to the Republic of Finland, you can use Smartmail at a price starting from 12€ per parcel.

Purchased goods will be kept for up to 30 days, no claims will be accepted after this period.

Return of goods

  • You have 14 days to return the goods.
  • The goods must be in their original packaging with the original invoice and all markings.
  • The goods must not have been used.
  • Section 56(11) of the Law of Obligations Act provides that in the case of a contract which is the subject of a delivery of goods, the period for withdrawal only starts to run from the moment the consumer receives the goods.
    These provisions regulate when the right of withdrawal expires, i.e. how to calculate the day on which the right expires. This is 14 days from the date of receipt of the goods. The right of withdrawal is subject to the conclusion of the transaction and, once concluded, the right of withdrawal is also subject to the statutory time limit. A contrary interpretation would be contrary to the rights of traders, as it would be unreasonable for the trader to incur the expense of bundling and sending the goods in a situation where the consumer does not want them anyway and returns them.
  • The money for the returned goods shall be credited to the Buyer’s bank account as soon as possible, but not later than 7 working days after the goods are returned to the Seller.
  • The shipping costs of the goods are non-refundable (if there is a shipping charge for the order, the Buyer will be responsible for this, as well as the costs of returning the goods).
  • If the goods to be returned have deteriorated, the Buyer must compensate the loss in value.

After what period of time can the seller refuse to take back the product?

Based on the principle of reasonableness set out in Section 7 of the LOA, what is considered reasonable is what persons acting in good faith in the same situation would normally consider reasonable. The Office of Consumer Protection and Technical Supervision has clarified that the consumer has the right to lodge a complaint with the trader within a reasonable period of time from the purchase, but that the consumer must contact the trader without delay. In the case of a product whose characteristics change over time, the reasonable time limit should be shorter than 2 months. Pursuant to Article 24(7) of the Consumer Protection Act, the reasons for rejecting a consumer’s claim shall be given in writing or in a form which can be reproduced in writing. If two months have elapsed and the purchaser has not sent the product for inspection, the purchaser shall be given a written reply stating the reasons for refusing to take back the product.

Return of goods if the Buyer has not taken the parcel out of the machine

If a parcel is lost in a parcel machine or during the provision of a courier service, for example as a result of a technical fault, the service provider is responsible. However, it may also be the case where the consumer has made a mistake, for example with a telephone number, and the parcel has been received by a third party whose number was entered by the consumer. In the latter case, the mistake is the responsibility of the consumer. The shipping costs of the goods are not refundable (if there is a shipping charge for the order, this is borne by the Buyer, as well as the cost of returning the goods).

The money for the returned goods shall be credited to the Buyer’s bank account as soon as possible, but not later than 10 working days after the goods are returned to the Seller.

For information

The shelf life and safe use of cosmetic products is regulated by the Cosmetics Regulation 1223/2009/EC.

For cosmetic products with a shelf life of more than 30 months, the open jar symbol on the product indicates the safe use period after opening the packaging (usually 6M or 12M). Cosmetic products with a shelf life after manufacture of less than 30 months will have a use-by date on the product.

The images accompanying the products are for illustrative purposes only.

Please note that, depending on the tones and brightness of the display, the cosmetic product shades displayed in the online shop may differ from the actual shades. Larger products in product photos may appear the same size as smaller products. This is due to zooming in on small products, i.e. increasing the scale of the photo image.

The term “eco-friendly product” is not legally regulated or protected. As a result, the perception of natural products by consumers, producers and retailers may also vary. Organic food products, including vegan, gluten-free and lactose-free products, are labelled as such in the Life Force online shop.